1. Raise the issue
Set out what happened, when it happened, the people or project involved and the outcome you are seeking. Written complaints can be sent to the registered office: ACCHECK (UK) LTD, 54 St. Marys Lane, Upminster, Essex, RM14 2QP.
2. What happens next
The complaint should be acknowledged within a reasonable period. It will then be reviewed using the available correspondence, project documents and relevant records. Additional information may be requested where needed.
3. Response
A response should explain the findings, any action proposed and any next step available. Complex matters may take longer, but material delays should be communicated.
4. Privacy or data concerns
Concerns about personal information should be identified as a privacy complaint. You may also have the right to complain to the UK Information Commissioner’s Office.
5. Contractual disputes
Where a signed agreement contains a specific dispute-resolution process, that process takes priority for matters governed by the agreement.